F.A.Q.

ALL QUESTIONS REGARDING ORDERING.

ORDERING

What size should I order?

We provide a detailed size chart on each product page to help you find the perfect fit.

If you're unsure or the size chart isn't available, our customer service team will be happy to offer personalized advice.

How can I place an order?

Placing an order is quick and easy:

1. Browse Products – Explore our collections and select the items you'd like to purchase. Use filters to narrow your search by size, color, or category.

2. Add to Cart – Click the “Add to Cart” button for each item you wish to purchase.

3. Review Your Cart – Click the cart icon to check item details, sizes, and quantities.

4. Proceed to Checkout – Click the “Checkout” button when you're ready to complete your order.

5. Enter Your Details – Provide your delivery address, contact information, and any special instructions.

6. Select a Payment Method – Choose from PayPal, credit card, Google Pay, Apple Pay, or Shop Pay.

7. Place Your Order – Review all details and click “Place Order” to finalize your purchase.

8. Order Confirmation – You will receive a confirmation email with your order details.

What payment methods do you accept?

We accept PayPal, credit cards, Google Pay, Apple Pay, and Shop Pay for a seamless checkout experience.

Why haven't I received an order confirmation?

Order confirmations are sent immediately after purchase. If you don’t see it, please:

- Check your spam or junk folder.

- Ensure the email address provided was correct.

- Wait a few minutes in case of a delay.

Still missing? Contact our customer support team with your order details, and we’ll assist you promptly.

Can I cancel my order?

You can cancel your order within 12 hours of placing it by contacting us. Due to our automated processing system, we may not be able to cancel an order if it has already been processed or shipped.

If your order has been dispatched, please refer to our return policy after receiving your package.

Can I modify my order?

If your order hasn’t been processed yet, modifications may be possible. Contact us immediately to check if changes can be made.

How can I use my discount code or gift card?

During checkout, enter your discount code, gift card or voucher code in the designated field and click “Apply.” The total amount will be adjusted accordingly. Need help? Contact our customer support team.

Will I be charged Salex Tax?

Sales Tax will be charged by the carrier upon delivery, not by us. If you require an invoice, please request it from the carrier.

All questions regarding shipments and track & trace.

SHIPPING & TRACKING

What is the delivery time?

Delivery typically takes 5 to 10 business days.

What are the shipping costs?

Shipping is right now free. However, return shipping fees may apply for exchanges, calculated based on package weight.

How can I track my order?

Track your order in real-time via our tracking page. You will also receive email updates on your order’s status.

What should I do if my tracking shows ‘delivered’ but I haven’t received it?

1. Check your delivery address – Ensure it was entered correctly.

2. Look for delivery notes – The carrier may have left the package in a safe place.

3. Contact the carrier – They can provide more details or start an investigation.

4. Contact our support team – If needed, we’ll assist you in resolving the issue.

5. File a claim – If necessary, we can guide you through filing a claim with the carrier.

What should I do if my tracking hasn’t been updated?

Tracking updates may be delayed. Please wait 3 to 5 business days for updates. If there’s still no change, contact us for assistance.

I entered the wrong delivery address. Can it be corrected?

Contact our customer support team immediately. If your order has already been processed or shipped, you may need to request an address change with the carrier.

My package was delivered to a pickup point. What should I do?

Check your delivery notice or tracking details to locate the pickup point. If you're unable to find it, contact the carrier or our support team for assistance.

Learn more about our Exchange and return policy as well as the products warranty.

RETURNS & EXCHANGE

My package was returned to sender. What should I do?

Contact us as soon as possible so we can help resolve the issue.

What is the return period?

You can return your order within 30 days of receiving it.

How do I return my order?

To initiate a return, contact us with:

  • Your order number
  • Photos of the item (unworn, unwashed, with original tags and packaging)
  • Reason for your return

We will then provide a return form and instructions.

What is the return address?

The return address will be provided in the return form once you initiate a return request.

Are returns free of charge?

Return shipping costs range from $17.50 - $30 per package, plus customs fees of $10 - $12.50. Heavier items may incur additional fees.

When will I be refunded?

Refunds are processed within 5 business days after the return is received and approved.

What is the return processing time?

Returns typically take 2 to 4 weeks to process. Once your return arrives at one of our facilities in Asia, it will be reviewed within 5 business days.

Can I exchange my order?

Yes, exchanges can be made within 30 days of receiving your order.

How much does an exchange cost?

Exchanges are free, but return shipping fees apply, based on package weight.

What should I do if I receive a damaged or defective product?

1. Take a photo of the damaged item.

2. Email us at info@shopovaro.com with the photo and your order number.

3. Receive a free replacement – You won’t need to return the defective item.

Please note, we do not offer refunds for damaged items—only replacements.

What should I do if I received the wrong item?

Follow the same steps as above: contact us with photos and your order number, and we’ll send the correct item at no extra charge!

What should I do if an item is missing from my order?

Contact us with your order details, and we’ll ship the missing item free of charge.

Here you will find all the related questions for products.

PRODUCT & STORE INFORMATION

Can I place a wholesale order?

You can contact us through support@shopovaro.com or our contact page! We will be happy to assist you.

Where are the products made?

We have a broad selection of products and to make sure we can offer you fair pricing, we source our fabrics and materials on a global scale as each fabric might be cheaper in a different market.

How can I pay?

We currently offer the following trusted payment methods.

- All creditcard types (like Amex & Visa)

- PayPal

- Apple Pay

- Google Pay

- Amazonpay

- ShopPay

We have taken extra measurements to make sure each checkout is done encrypted & safe, like the SSL-encryption in front of our domain name.

Check all the related questions regarding our ambassadors program.

AMBASSADORS & AFFILIATE

How can I become an ambassador?

Contact us via the Contact Us page and we'll book a call to see if there is a mutual fit.

When will I get ambassador payouts?

You will get your ambassador payout commission 30-45 days after someone made a purchase through your unique link.

This payout delay (30-45 days) is because when someone does a return, we can still hold your commission payout, to prevent potential comission fraud.

How will I get ambassador payouts?

You will get payouts through the bank account you signed up with.

You will receive e-mails about how to get your first payout succesfully.

How does the ambassador program work?

You will get a unique personal link you can share on social media, blogs, or elsewhere.

If someone makes a purchase through this link you will be granted 10% commission.

You can offer people 10% discount with your unique link.